Responsible Gaming

Responsible gaming at kingbilly on kingbillyz.com is based on a simple principle: gambling should remain a form of entertainment that you consciously choose, control, and can stop at any time. This page helps you OBSERVE how you play, EXPAND your awareness of risks and support tools, and REFLECT on when it may be time to pause or stop.

kingbilly encourages all players to bet only what they can afford to lose, to avoid using gambling as a way to solve financial or emotional problems, and to seek help early if play stops being fun. Our support team is available to assist you in setting limits, taking a break, or self-excluding in line with this Responsible Gaming Policy and our Terms and Conditions.

Legal and regional note (Australia): kingbilly is operated by Dama N.V., a company registered in Curaçao (No. 152125) and licensed under Antillephone N.V. (license 8048/JAZ2020-013). kingbilly is not licensed in Australia. The Australian Communications and Media Authority (ACMA) enforces the Interactive Gambling Act 2001 and may block access to offshore sites. This page does not constitute legal advice and does not guarantee that our services are lawful in your jurisdiction. You are responsible for complying with local laws and for ensuring you are at least 18 years old before playing.

Risk Awareness

Responsible gaming begins when you consciously OBSERVE your own behaviour and EXPAND your understanding of how gambling can affect your finances, emotions, and relationships. Gambling can be enjoyable, but it carries financial risk and a small percentage of people develop gambling-related harm or gambling addiction.

Common Warning Signs

• Increasing time and money spent: You gamble more frequently, play longer sessions, or regularly increase your stakes to feel the same excitement.
• Chasing losses: You return to kingbilly specifically to "win back" money you have lost, even when this conflicts with your normal budget.
• Thinking about gambling constantly: You often think about the casino outside of play, plan how to get money to gamble, or feel restless when you cannot play.
• Ignoring responsibilities: Gambling starts to interfere with work, studies, caring responsibilities, or social life.
• Borrowing or using essential funds: You borrow money, use credit, or spend funds needed for rent, bills, food, or other essentials.
• Concealing behaviour: You hide your gambling from family or friends, feel guilty or ashamed, or lie about the amount of time or money spent.
• Mood changes: You experience anxiety, irritability, low mood, or sleep problems linked to gambling or losses.

Quick Self-Assessment

Use this short self-check to REFLECT on your play. Ask yourself honestly whether the following statements describe you. If you answer "yes" to several, consider setting stricter limits or contacting a support service.

• 1. I sometimes spend more money on kingbilly than I originally intended.
• 2. I have tried to win back money I lost by returning to play soon after a loss.
• 3. I have hidden how much I gamble or lose from people close to me.
• 4. My gambling has caused stress in my relationships, work, or studies.
• 5. I have used money for gambling that was meant for bills, rent, or other essentials.
• 6. I feel restless, irritable, or low when I cannot gamble or when I try to cut down.
• 7. I believe that "one more session" will solve my financial problems.

If any of these points resonate with you, we strongly recommend that you reduce or stop gambling, use the tools and self-exclusion options described below, and contact one of the independent support services listed in this policy.

Limits & Tools

kingbilly provides a range of tools to help you OBSERVE how much you play, EXPAND your control over deposits and time, and REFLECT before you continue betting. These tools are designed according to international responsible gambling standards, but their availability may depend on your jurisdiction and account status.

Deposit Limits (Daily, Weekly, Monthly)

1. Access your account: Log in to your player account at kingbillyz.com and go to your profile or account settings.
2. Open the responsible gaming section: Select the option labelled "Responsible Gaming", "Limits", or a similar menu item. If you cannot find it, contact support via live chat or email at [email protected].
3. Choose limit type: Select Deposit Limits and choose the period you wish to control:
   • Daily limit - maximum amount you can deposit in 24 hours.
   • Weekly limit - maximum amount you can deposit in a calendar week.
   • Monthly limit - maximum amount you can deposit in a calendar month.
4. Enter specific amounts: Enter realistic figures that you can comfortably afford to lose, for example:
   • AUD 50 per day, AUD 150 per week, AUD 400 per month; or
   • Any lower amounts that better fit your financial situation.
   Once set, these limits cap your deposits for the chosen periods.
5. Confirm the change: Carefully review your entries and confirm. In most cases, lowering limits takes effect immediately, while increasing limits may be subject to a cooling-off period (for example, 24 hours) and confirmation, in line with our Terms and Conditions.

Important: Deposit limits are a key protection, but they do not guarantee that you will not experience losses. Always treat the entire deposited amount as money you can afford to lose.

Time and Session Limits

Time management helps you OBSERVE how long you play and REFLECT before continuing sessions.

• Session timers: In your responsible gaming settings, you may enable reality checks or session timers. These features display pop-up messages after a certain period (for example, every 30, 60, or 120 minutes) showing how long you have been playing and how much you have won or lost.
• Setting the timer: Choose an interval that suits your habits (for example, 30 minutes). Confirm the setting so you receive regular reminders.
• Responding to reminders: When a notification appears, use it to decide whether to stop playing, withdraw any remaining balance, or continue with caution. Consider setting an alarm on your device as an extra reminder.

Short-Term Breaks ("Time-Out")

If you feel pressure, stress, or frustration, a short "Time-Out" allows you to EXPAND your distance from gambling and REFLECT calmly.

1. Open the Time-Out option: In your account's responsible gaming section, look for "Time-Out", "Cooling-Off", or a similar feature. If the section is not available, contact support and request a temporary break manually.
2. Choose duration: Select a period such as:
   • 24 hours;
   • 48 hours; or
   • 72 hours (3 days).
3. Confirm your choice: Read the explanation and confirm that you understand you will not be able to log in and place bets during this period. In some cases, ongoing bonus offers may be paused or cancelled.
4. Respect the break: During Time-Out, avoid creating new accounts or using VPNs or other tools to bypass the block. This is prohibited under the Terms and Conditions and may lead to account closure and confiscation of winnings.

For longer or more serious concerns, please use the self-exclusion options described below instead of repeated short breaks.

Self-Exclusion

Self-exclusion is a stronger protective measure for players who, after honest REFLECTION, recognise the need to stop gambling at kingbilly for a medium or long period. When you self-exclude, you ask us to prevent your access to your account for the chosen duration, and we will take reasonable steps to enforce this decision in line with our policies and Curaçao license obligations.

How to Request Self-Exclusion

1. Log in (if safe and possible): Sign in to your account at kingbillyz.com. If you feel at immediate risk or prefer not to log in, go directly to step 3 and contact support.
2. Navigate to self-exclusion: Go to "Responsible Gaming", "Self-Exclusion", or a similarly titled section in your profile or account settings.
3. Contact support if you cannot find the option: Reach customer support via live chat or by emailing [email protected]. Clearly state that you wish to self-exclude and specify the requested period.
4. Select the exclusion period: Choose a duration that reflects the seriousness of your situation. Typical options include:
   • 6 months;
   • 1 year;
   • 2-5 years; or
   • Lifetime self-exclusion (permanent block of the account).
5. Confirm your decision: You may be asked to tick a confirmation box or reply to an email confirming that you understand:
   • Self-exclusion applies to your account for the selected period.
   • Requests to shorten or cancel self-exclusion are generally not accepted before the end of the period.
   • You agree not to open new accounts or use any method (including VPNs) to bypass the block, which would breach the Terms and Conditions.

Consequences of Self-Exclusion

• Access to the account: Once self-exclusion is applied, you will not be able to log in, place bets, or use bonuses on the excluded account during the exclusion period.
• Marketing communications: kingbilly will take reasonable steps to stop sending you marketing materials about gambling products to the contact details linked to your excluded account, subject to technical and regulatory constraints.
• Existing balance: Any withdrawal of remaining real-money balance will be handled according to the Terms and Conditions and applicable Curaçao regulations. Bonus funds and active promotions may be cancelled. You may need to contact support to arrange a withdrawal if the account interface is restricted.
• New accounts: You agree not to open new accounts at kingbilly during the self-exclusion period. If we detect linked or duplicate accounts, we may close them and void winnings in line with our Terms and Conditions.
• After self-exclusion ends: For fixed-term exclusions, your account may remain blocked until you contact support and confirm in writing that you wish to re-activate and that you understand the risks. kingbilly may refuse to re-open accounts in certain cases at its discretion as a protective measure.

Self-exclusion at kingbilly applies only to your account on kingbillyz.com and does not automatically cover other websites or operators. We strongly recommend that you also use national or third-party self-exclusion and blocking services as described in the Support Resources section.

Support Resources

If you are concerned about your gambling or someone else's, it is important to EXPAND your support network beyond the casino. The organisations and tools listed below are independent of kingbilly, provide confidential support, and can help you REFLECT on your situation and plan next steps. Services listed for Australia are intended for players residing in Australia and may not be operated by kingbilly.

Local Support for Australia (AU)

• Gambling Help Online (Australia)
  Phone: 1800 858 858
  Website: www.gamblinghelponline.org.au
  Hours: 24/7 phone and online chat support
  Languages: Primarily English; interpreter services may be available.
  Note: Independent Australian service recommended for players; not operated by kingbilly.
• Lifeline Australia
  Phone: 13 11 14
  Website: www.lifeline.org.au
  Hours: 24/7 crisis support and suicide prevention hotline
  Languages: English; interpreter services may be available.
  Note: For emotional crisis and distress; not a kingbilly corporate contact.
• Beyond Blue
  Phone: 1300 22 4636
  Website: www.beyondblue.org.au
  Hours: 24/7 phone support; online chat and forums available
  Focus: Anxiety, depression, and mental wellbeing.
• State and Territory Gambling Help Lines
  Each Australian state and territory also maintains its own gambling help services and counselling programs. Visit Gambling Help Online - Local Services for current regional contacts.

These services are confidential and staffed by trained professionals or counsellors. They can assist with risk assessment, counselling, referrals to face-to-face services, and support for affected family members.

International Support Organisations

These organisations operate internationally and are independent from kingbilly. They offer confidential information, online counselling, and peer support meetings in various languages.

National Self-Exclusion Schemes

• United Kingdom - GamStop
  Website: www.gamstop.co.uk
  UK players can register free of charge to self-exclude from all online gambling companies licensed in Great Britain for periods from 6 months to 5 years.
• Spain - RGIAJ (General Registry of Gambling Access Bans)
  Information: www.ordenacionjuego.es
  Spanish residents can register to prevent access to licensed gambling websites and venues throughout Spain.
• Australia - BetStop (National Self-Exclusion Register)
  Website: www.betstop.gov.au
  BetStop allows self-exclusion from licensed Australian interactive wagering services (bookmakers, betting agencies). It may not cover offshore online casinos such as kingbilly, but can still reduce overall exposure to gambling.

Important: Self-exclusion registers are usually limited to operators licensed in the relevant country. As an offshore, Curaçao-licensed operator, kingbilly may not be part of these registers. You should therefore combine our internal self-exclusion with national registers and blocking tools for stronger protection.

Blocking and Filtering Tools

• Gamban - Software that blocks access to a wide range of gambling sites and apps on your devices. Website: gamban.com.
• BetBlocker - Free open-source tool that allows you to block access to gambling websites and apps for a chosen period. Website: betblocker.org.
• Device-level filters - Many operating systems, routers, and security suites offer parental controls or website filtering; you can configure these to block gambling-related domains.

These tools are independent from kingbilly and can provide an additional layer of protection, especially when combined with our internal limits and self-exclusion options.

Family and Affected Others

Family members and close friends can also access dedicated support. See the "Help for Family" section below for more tailored resources.

Help for Family

Gambling-related harm often affects not only the person who gambles but also their family, partners, and friends. This section helps you OBSERVE signs in someone you care about, EXPAND your options for support, and REFLECT on how to protect both them and yourself.

How to Talk to Someone About Their Gambling

• Choose the right moment: Speak at a calm time when the person is not currently gambling, under the influence of alcohol or drugs, or in a highly emotional state.
• Use non-judgmental language: Focus on specific behaviours and their effects ("I'm worried because we are behind on bills") rather than labels ("You are irresponsible").
• Listen and acknowledge feelings: Allow them to share how they feel, including shame, fear, or stress. Avoid arguing about individual bets or specific amounts.
• Offer support, not control: Emphasise that you want to support them in seeking help, setting limits, or taking a break, rather than monitoring every action.
• Set boundaries: Protect yourself by setting clear limits on what you can and cannot do (for example, not lending money to cover gambling debts).

Encouraging Professional Help

• Suggest they contact an independent support service such as Gambling Help Online (Australia), GamCare (UK), or Gambling Therapy (international).
• Encourage them to speak with a registered psychologist, psychotherapist, or counsellor who has experience with gambling issues.
• Recommend that they use self-exclusion tools and blocking software and consider allowing you to be present when they contact these services.

Support for Family Members Themselves

• Family support groups and forums:
  • Gambling Help Online Forums (AU) - anonymous peer support.
  • GamCare - Support for Others - information and helplines for affected others.
  • Gam-Anon - international fellowship for families and friends of compulsive gamblers.
• Professional counselling: Consider seeking your own counselling to manage stress, anxiety, or relationship difficulties related to someone else's gambling.
• Emergency help: If you or the person you care about is in immediate danger or experiencing suicidal thoughts, contact Lifeline Australia (13 11 14) or your local emergency number.

Remember that you are not responsible for another person's gambling decisions. Protecting your own wellbeing is an essential part of responding to gambling-related harm.

Operator's Commitment

kingbilly is committed to responsible gaming and to taking reasonable steps to identify and reduce gambling-related harm within the limits of our role as an offshore online casino licensed in Curaçao. We OBSERVE patterns of play, EXPAND protective tools, and REFLECT on our policies in light of regulatory expectations and good practice guidelines.

Internal Monitoring and Risk Checks

• Behavioural analysis: Subject to our Privacy Policy, we may monitor account activity for indicators of risky behaviour, such as rapid, repeated deposits, frequent use of high-risk products, long uninterrupted sessions, or repeated attempts to circumvent limits or self-exclusion measures.
• Reality checks and messaging: We may display on-site warnings or pop-ups encouraging you to take a break, set or lower limits, or consider self-exclusion if your play appears intense or risky.
• Account review: In some cases, we may review your account and temporarily suspend it while we seek clarification or suggest protective measures, especially if your pattern of play or payment behaviour raises serious concern.

When We May Contact You

• Risk-based contact: If our systems or staff identify patterns suggesting potential harm (for example, persistent losses, frequent deposits in a short time, or attempts to override limits), we may contact you via email or on-site messaging to:
  • Inform you of the observed behaviour;
  • Provide information about limits and self-exclusion; and
  • Encourage you to seek independent help from professional services.
• Protective actions: In line with our Terms and Conditions and Curaçao licensing obligations, we may at our discretion:
  • Apply or tighten limits;
  • Refuse to remove self-exclusion or cooling-off measures early; or
  • Close or restrict accounts where serious risk or misuse is identified.
• Data protection: Any monitoring and contact for responsible gaming purposes is conducted in accordance with our Privacy Policy. Information may be shared with our payment processing subsidiary Friolion Ltd. and relevant authorities where required by law or licensing rules.

Legal and Regulatory Context

• kingbilly is operated by Dama N.V. under the laws of Curaçao with license 8048/JAZ2020-013 issued by Antillephone N.V. Our responsible gaming measures are designed to align with that regulatory framework and with general international standards.
• For Australian players, kingbilly operates as an offshore service and is not licensed by Australian authorities. ACMA may request that internet service providers block access to our domains. Responsible gaming information on this page does not imply that our services are permitted in Australia under the Interactive Gambling Act 2001.
• Use of VPNs or other tools to bypass geographical restrictions, provider blocks, or self-exclusion measures is prohibited under our Terms and Conditions and may lead to account closure and confiscation of winnings.

Updates

We regularly OBSERVE changes in laws, regulatory guidance, and industry best practices, EXPAND our responsible gaming measures where needed, and REFLECT those changes in this policy.

• How we notify you: When we make material changes to this Responsible Gaming Policy, we may:
  • Update the text on this page and change the "Last updated" date;
  • Display a notice or banner on kingbillyz.com after you log in; and/or
  • Send an email to the address registered on your account where required or appropriate.
• Your responsibility: It is your responsibility to review this page from time to time. Continued use of our services after an update constitutes acceptance of the revised policy, in addition to our Terms and Conditions, Bonus Terms, and Privacy Policy.

Last updated: 6 November 2025

Contact & Feedback

If you have questions about responsible gaming at kingbilly, wish to set or adjust limits, request a break or self-exclusion, or provide feedback on this policy, you can contact us using the details below. Our team will OBSERVE your request, EXPAND on available options, and REFLECT with you on the most suitable protective measures.

Responsible Gaming Contact Details

• Email (primary): [email protected]
  Please include "Responsible Gaming" in the subject line and provide your registered name, account email, and a clear description of your request (for example, "apply a 6-month self-exclusion" or "lower my monthly deposit limit to AUD 200").
• Online support and feedback form: Use the support or contact form available on kingbillyz.com or the live chat function (where available). When prompted, select the topic relating to responsible gaming, limits, or account closure so that your request is routed appropriately.
• Telephone: At present, kingbilly does not operate a dedicated responsible gaming telephone line. For voice-based emotional support or crisis assistance, please contact national services such as Gambling Help Online (1800 858 858) or Lifeline Australia (13 11 14). These services are independent of kingbilly.

Using the Feedback Form for Self-Control and Support Requests

1. Identify yourself: Provide accurate personal and account details so we can locate your account and act on your request securely.
2. Specify the type of support: Clearly indicate whether you are requesting information, setting or lowering limits, taking a short break, applying self-exclusion, or providing feedback on this policy.
3. Describe your situation: Briefly explain any relevant information (for example, recent loss patterns, stress levels, or advice from a counsellor) that may help us recommend appropriate protective measures.
4. Check your email: We may contact you by email to confirm your instructions, provide information about available tools, or suggest independent support services. Please respond promptly to ensure timely implementation of protective actions.

If you are in immediate emotional distress or fear for your safety, contact Lifeline Australia on 13 11 14 or your local emergency number before contacting kingbilly support.