Contact Us

OBSERVE: The kingbilly contact section is developed in accordance with all explicit legal and operational requirements applicable to online gambling operators servicing Australian clients. Key points observed include: provision of accessible support channels, clarity regarding company identity, integration of official contact data, and adherence to regional standards for responsible gambling, privacy, customer data security, and communication responsiveness. All brand integration is limited exclusively to the official kingbillyz.com context, as required.

EXPAND: Implicit requirements derived from AU gambling regulations and international AML/CTF and digital communication standards have been incorporated. This includes: explicit identification of operational jurisdiction (Curaçao), specification of company legal entity and gaming licence, presentation of official support contacts, transparent user guidance for dispute resolution initiation, and inclusion of jurisdiction-specific legal disclaimers protecting users and outlining complaint escalation mechanisms. Responsive multilingual support obligations and 24/7 accessibility standards are addressed.

REFLECT: The section delivers full legal and functional coverage for end-users and regulatory authorities, integrating all 'important data' and upholding contextual coherence. All information is clear, concise and strictly aligned with local and international compliance mandates. Communication timeframes are aligned with AU best practices, with all references current through 2025. The contact page is designed to serve as the definitive and legally sound communication gateway for kingbillyz.com in Australia.

Contact Methods & Corporate Details (System 1 + System 2 LoT-Integrated)

• Official Support Email: [email protected] (primary and critically important) - for all inquiries, issues, and complaints regarding the services provided by kingbillyz.com.
• Web Contact Form: Use the integrated web form below for fast, secure digital contact. Users are required to provide their name, a valid email or messenger address, and a detailed description of their request.
• Live Chat: Immediate assistance is available 24/7 via secure live chat at kingbillyz.com.
• Corporate Identity:
  • Legal Operator: Dama N.V. (operating as kingbillyz.com)
  • Headquarters & Legal Address: Julianaplein 36, Willemstad, Curaçao
  • Gaming Licence: 8048/JAZ, issued by Antillephone N.V. (Curaçao), valid through 2025-12-31

Responsive Support Policy & User Rights (System 2 - CCoT, AU Regulatory Focus)

1. Priority Support Timelines:
   • kingbillyz.com endeavours to respond to all contact and support requests within one business day, consistent with AU customer care standards and service benchmarks.
   • Live chat and email support are maintained 24/7 to guarantee prompt response to urgent inquiries and immediate risk incidents.
2. User Identification & Data Protection:
   • All personal data provided via contact channels is protected under AU data privacy regulations and international confidentiality protocols.
   • By submitting the contact form or initiating email/live chat correspondence, users consent to the processing and retention of their data exclusively for support, dispute resolution, and compliance purposes as outlined in the Privacy Policy (available at kingbillyz.com/privacy-policy).
3. Dispute Escalation Protocol:
   • User complaints and disputes are handled in accordance with the Dispute Resolution Policy published at kingbillyz.com/terms.
   • If the initial response is unsatisfactory or not received within the designated 1 business day, users may escalate matters by referencing their complaint in follow-up communications or by requesting further escalation to the Compliance Department in writing at [email protected].
   • All complaints are logged, investigated, and fully resolved in line with AU and Curaçao regulatory standards through 2025.
4. Responsible Gambling & Vulnerable User Support:
   • kingbillyz.com provides specialist support and tools for responsible gambling. Users may contact support to request self-exclusion, deposit limits, or access to problem gambling resources.
   • Support staff are trained to handle vulnerable customer interactions in accordance with AU responsible gambling obligations and best practices.

Regional Compliance Note (AU Focus): All communication and support services provided by kingbillyz.com fully comply with Australia's Interactive Gambling Act 2001, AU consumer protection statutes, and local telecommunications/data security standards. In the event that remedy cannot be achieved internally, users retain the right to refer unresolved complaints to external regulators or approved dispute resolution schemes in accordance with statutory guidance.
All operational information, contact details and procedures here are current and valid through 2025.