Contact Us

If you need assistance regarding your account, payments, bonuses, game issues, or responsible gambling at kingbilly (accessible via the official website kingbillyz.com), you can contact our Customer Support team using the secure contact form below or by emailing [email protected]. Please provide your full name, the email you use to log in, and a clear description of your request so that our team can identify your player account and respond accurately.

We aim to reply to all written enquiries within one business day and provide 24/7 support via email, live chat, and this form. For formal complaints, include dates, transaction details, and any relevant screenshots; unresolved complaints may be escalated to the independent dispute resolution body or the Curaçao licensing authority referenced in our Terms and Conditions and on kingbillyz.com. kingbilly is operated by Dama N.V., Scharlooweg 39, Willemstad, Curaçao (Registration No. 152125), under a Curaçao gaming licence 8048/JAZ2020-013, with payment processing services provided by Friolion Ltd., Pavlov Nirvana & Aipeias 4, ALPHA TOWER, Floor 1, Flat 11, Limassol, 3021, Cyprus. If you are located in Australia, you access our services as an offshore customer, and kingbilly is not licensed by Australian regulators; local authorities such as the Australian Communications and Media Authority (ACMA) may restrict access to offshore gambling websites, and your legal recourse is primarily through the Curaçao licensing framework. For assistance with problem gambling, you may contact Gambling Help Online on 1800 858 858 or Lifeline Australia on 13 11 14; these are independent Australian support services and are not operated by kingbilly, so they must not be used for account, payment, or bonus queries. The information on this contact page is provided for general information purposes only as of 2025 and does not constitute financial, legal, or professional advice.